Cocktail Server

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Website The Alexander

Job Summary

The Cocktail Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and up selling.

Education & Experience
  • High school diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be of legal age to serve alcoholic beverages, according to local state laws.
Physical Requirements
  • Flexible and long hours sometimes required.
  • Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
General Requirements
  • Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.
Fundamental Requirements
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Complete opening/closing checklist according to standards.
  • Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.
  • Have knowledge of which garnishes go in each drink.
  • Process credit card and room charges.
  • Clear and clean tables when guests leave, return glasses to be washed.
  • Keep lounge area clean and free from debris at all times.
  • Follow all cash handling policies, and prepare closing report for night audit.
  • Perform all side work duties according to the schedule.
  • Full knowledge of state liquor laws.
  • Be familiar with the computer system.
  • Help the bartender prepare drinks when needed.
  • Assist bartender with hors d’oeuvres tables for cocktail hour in set up and breakdown.
  • Ensure overall guest satisfaction.

Tagged as: Industry: Hotel, Industry: Server

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